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Knowledge Base Questions

How It Works (3)

What is MyWebinarPlace?

MWP provides audio and web conferencing services, web events and professional services. With MWP conferencing services, you can host webinars, offer interactive training, conduct sales demos, host collaborative meetings, and meet with international colleagues.

Quick overview: Short video

This short video is a quick overview of the MyWebinarPlace layout. After viewing this layout you will understand the basic layout for both presenters as well as attendees….
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How closed captioning works?

The MyWebinarPlace Closed Captioning feature is an extra option you have the ability to add to any of your events. Once selected, the MyWebinarPlace management team will assign a Closed Captionist to your event. This captionist will be in your event room on the day of your live event and through the use of their special equipment will display word-for-word text as the presenter(s) speak. The attendees can view the Closed Caption on their screen and even select to view the text in more than 15 different languages (using the MyWebinarPlace free translation services)

Manage Account (3)

How do i setup a new meeting?

Once you log into your account you can select CREATE MEETING at the top right side of the web page to create a new meeting. Once selected just follow the steps to create your event.

Can i customize the template?

You can use our built in HTML editor and design your own look and feel of your registration page. The goal is to make the page look like your own companies website. You also have the option to use 3rd party HTML editors and simply cut and paste the code into our tool.

How do I recover my meeting password?

If you have lost your password you can select “Forgot Password” link in the log in page, then enter your email address and the MyWebinarPlace platform will send you your password via email.

Online Meeting (7)

I am new to online meetings and I need help. What are my options?

MyWebinarPlace can support your events for you, allowing you to only show up and present. You can be assigned your personal event manager that will manage the room, train the presenters and even do a live introduction to your attendees to explain to them how to navigate their MyWebinarPlace portal. This additional service can be added to ANY MyWebinarPlace event.

How do participants listen to a MyWebinarPlace meeting?

Participants typically have two ways to listen, either via their PC speakers and/or via the telephone. When you set up your events, you choose which methods you prefer.

What equipment do I need to host and conduct a MyWebinarPlace meeting?

To conduct a MyWebinarPlace meeting you need a computer and a high-speed internet connection. Also, in order to broadcast your audio, you need either a phone that is dialed into the MyWebinarPlace generated phone number or a PC microphone.

How many attendees can join a meeting?

The MyWebinarPlace platform can handle thousands of attendees on a single event, however the number of attendees that you can have in your meetings will depend on what type of license you have with MyWebinarPlace. If you are unsure, please contact support@mywebinarplacec.com for assistance.

How do I record a meeting?

In order to record a meeting you must be connected into the MyWebinarPlace webinar room as a presenter. You must also either be dialed into the phone number listed in your room or speaking via your PC microphone. Once you have achieved this, you can select the top icon on the left side of the screen. Then choose the RECORD option listed in the menu.

How do I start a meeting?

In order to start a meeting you must be connected into the MyWebinarPlace webinar room as a Presenter. Then dial the number and enter both the conference ID and the User ID that is displayed in both the MyWebinarPlace webinar room and your confirmation email. After you are connected on the phone, you can select the phone icon located in the lower left side of your screen to stream the audio to your attendees PC speakers and allow those attendees who are listening via their phones to hear your audio.

How do I join a meeting?

Connect to the URL that is located in the confirmation email you received in your email inbox after you registered. To hear the conference, dial the number and enter both the conference ID and the User ID that is displayed in both the MyWebinarPlace webinar room and your confirmation email.

Sales (1)

I have a trial version, how I can purchase?

Go to the PRICING tab at the top menu of the page.

Technical Support (11)

Can I offer my attendees and presenters a Toll Free number in addition to a Toll number?

Yes, MyWebianrPlace offers Toll Free numbers in the United States and Canada only. This is an extra service and the price is 6 cents per minute per person. You can select this as you are creating each of your events.

Can my attendees dial into my events from local international numbers?

Yes, MyWebianrPlace offers local toll numbers in most major cities. When you create an event simply select to display the international numbers so that attendees will have access to them when dialing from outside of the United States.

Can I download my on-demand events?

Yes, you have the option to allow attendees to download an offline version of the on-demand event. The offline version will reside in a proprietary MyWebinarPlace player that will archive any MyWebinarPlace event they download into its own directory. With this proprietary player, any files you wish for your attendees to download will also be available.

Once I record a live event, how quickly can I view the recording and what format is it in?

After a live event has been recorded you can view the on-demand event immediately. The on-demand version is maintained on the MyWebinarPlace servers so that we can keep track of your metrics (who joined, how long, results from surveys, etc.)

How does the MyWebinarPlace Closed Captioning feature work?

The MyWebinarPlace Closed Captioning feature is an extra option you have the ability to add to any of your events. Once selected, the MyWebinarPlace management team will assign a Closed Captionist to your event. This captionist will be in your event room on the day of your live event and through the use of their special equipment will display word-for-word text as the presenter(s) speak. The attendees can view the Closed Caption on their screen and even select to view the text in more than 15 different languages (using the MyWebinarPlace free translation services)

How does the MyWebinarPlace translation service work and is there a charge for this?

The MyWebinarPlace translation service utilizes the powerful Google Translation engine to generate its translation. Currently this service is free and does not cost any addition fees

What operation system, browsers and mobile platforms are supported?

MyWebinarPlace supports multiple platforms and operating systems, including Microsoft Windows, Linux, Apple Mac OS computers and Apple iOS (iPad). We also support numerous browsers. See the MyWebinarPlace System Requirements for a complete list.

Can I get a demo or free trial of MyWebinarPlace’s web conferencing services?

Yes, we offer free trails and also the option to personally connect with one of our MyWebinarPlace specialist who will personally take you on a tour of the MyWebinarPlace application.

Can you manage my webinar remotely?

we offer full facilitation for any of your webinars. Contact one of our representatives for complete pricing.

How soon I can setup an event?

As soon as you set up your free trial or your paid account you can immediately create events. There is never any wait.

System Requirements

A complete list of our system requirements can be found here.